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An Interesting Story

Never underestimate your Clients' Complaint, no matter how funny it
might seem!

This is a real story that happened between the customer of General
Motors and its Customer-Care Executive. Pls read on.....

A complaint was received by the Pontiac Division of General Motors:

'This is the second time I have written to you, and I don't blame you
for not answering me, because I sounded crazy, but it is a fact that we
have a tradition in our family of Ice-Cream for dessert after dinner
each night, but the kind of ice cream varies so, every night, after
we've eaten, the whole family votes on which kind of ice cream we should
have and I drive down to the store to get it. It's also a fact that I
recently purchased a new Pontiac and since then my trips to the store
have created a problem.....

You see, every! time I buy a vanilla ice-cream, when I start back from
the store my car won't start. If I get any other kind of ice cream, the
car starts just fine. I want you to know I'm serious about this
question, no matter how silly it sounds "What is there about a Pontiac
that makes it not start when I get vanilla ice cream, and easy to start
whenever I get any other kind?" The Pontiac President was understandably
skeptical about the letter, but sent an Engineer to check it out anyway.

The latter was surprised to be greeted by a successful, obviously well
educated man in a fine neighborhood. He had arranged to meet the man
just after dinner time, so the two hopped into the car and drove to the
ice cream store. It was vanilla ice cream that night and, sure enough,
after they came back to the car, it wouldn't start.

The Engineer returned for three more nights. The first night, they got
chocolate. The car started. The second night, he got strawberry. The car
starte! d. The third night he ordered vanilla. The car failed to start

Now the engineer, being a logical man, refused to believe that this
man's car was allergic to vanilla ice cream. He arranged, therefore, to
continue his visits for as long as it took to solve the problem. And
toward this end he began to take notes: He jotted down all sorts of
data: time of day, type of gas uses, time to drive back and forth etc.

In a short time, he had a clue: the man took less time to buy vanilla
than any other flavor. Why? The answer was in the layout of the store.
Vanilla, being the most popular flavor, was in a separate case at the
front of the store for quick pickup. All the other flavors were kept in
the back of the store at a different counter where it took considerably
longer to check out the flavor.

Now, the question for the Engineer was why the car wouldn't start when
it took less time. Eureka - Time was now the problem - not the vanilla
ice cream!!!! The engineer quickly came up with the answer: "vapor
lock".

It was happening every night; but the extra time taken to get the other
flavors allowed the engine to cool down sufficiently to start. When the
man got vanilla, the engine was still too hot for the vapor lock to
dissipate.

Even crazy looking problems are sometimes real and all problems seem to
be simple only when we find the solution, with cool thinking.

Don't just say it is " IMPOSSIBLE" without putting a sincere effort....
Observe the word "IMPOSSIBLE" carefully... .

Looking closer you will see, "I'M POSSIBLE"...

What really matters is your attitude and your perception.

So never be shy to ask out ur questions.